FeelGPT is a “virtual employee” designed to tackle a fundamental business challenge: people are not always honest about their experiences, thoughts, or actions. Whether in sales, customer service, or fraud detection, the gap between what people say and how they truly feel can lead to misunderstandings and missed opportunities.
FeelGPT bridges this gap by analyzing pre-recorded audio calls, running them through advanced speech-to-text conversion, and cross-referencing every word with genuine emotion detection. This process often reveals hidden layers of information, resulting in smarter, more informed decision-making, just like a domain expert would provide for managerial review.
The FeelGPT Advisors Line
FeelGPT is a flexible framework that combines powerful capabilities and can be quickly tuned to offer tailored solutions for various business and personal sectors. These FeelGPT Advisors are already active and serving today:
- FeelGPT Advisor for Fraud Detection: Focused on detecting emotional indicators of dishonesty and risk, this advisor helps identify whether someone may be withholding the truth or engaging in deceptive behavior, especially during insurance claims.
- FeelGPT Advisor for Client Service: Designed to enhance customer interactions, this version detects underlying emotions in support calls, helping service teams recognize when customers are frustrated, satisfied, or in need of further assistance. Managers can quickly identify problematic calls and take affirmative action using a proactive and personalized service approach, improving overall satisfaction and customer retention.
- FeelGPT Advisor for Sales Improvement: In sales, emotional cues often reveal more than words alone. This advisor identifies moments when potential customers express interest but also flags hesitation or emotional resistance. By analyzing both verbal and emotional data, sales teams can dramatically improve their approach, close deals more effectively, and learn from both missed opportunities and successful pitches.
Other FeelGPT Advisors are available for mental health analysis, market research, relationship coaching, public speaking improvement, and more.
How FeelGPT Works
- Audio-to-Text Processing:
FeelGPT starts by transcribing the entire call while retaining the raw audio data for each corresponding segment of speech. This serves as the basis for the unique voice analysis process. - Genuine Emotion Detection:
FeelGPT uses Layered Voice Analysis (LVA) technology to detect emotional nuances in the speaker’s voice, independent of the text itself. It extracts bio-markers that indicate emotions such as stress, confidence, hesitation, and uncertainty, among others. These subtle signals often reveal more about the speaker’s true state of mind than their words alone. - Cross-Referencing Emotions with Words Using AI:
By cross-referencing emotional data with the spoken words, FeelGPT forms a comprehensive understanding of the conversation. It identifies when a speaker’s emotions don’t align with their statements, such as when someone expresses confidence verbally but exhibits hesitation emotionally. This combined analysis provides decision-makers with a clearer picture of the conversation’s true meaning. - Expert-Level Insights:
FeelGPT doesn’t just provide raw data—it interprets it through the lens of industry-specific expertise. Whether it’s analyzing customer service interactions, monitoring compliance, or assessing the risk of fraudulent claims, FeelGPT’s analysis is tailored to the unique challenges of your sector. The insights it delivers are both accurate and actionable.
Why FeelGPT Matters
Better Decision-Making
FeelGPT enables organizations to make decisions based on a fuller understanding of both the words spoken and the emotions behind them. In fraud detection, it highlights inconsistencies between what is said and the emotions expressed, enabling more effective risk management and precise investigations. In customer service, it provides the emotional intelligence needed to resolve issues before they escalate.
Time-Efficient and Scalable
Manually processing hundreds of calls is time-consuming and prone to error. FeelGPT automates this analysis, quickly processing large volumes of audio and providing accurate insights at scale. This allows teams to focus on high-value tasks instead of getting bogged down by data.
Versatile and Adaptable
From fraud detection to improving customer satisfaction and enhancing sales effectiveness, FeelGPT adapts to your organization’s needs. Each FeelGPT Advisor is fine-tuned for its specific application, ensuring that the insights provided are relevant and immediately actionable.
With its unique ability to combine speech-to-text analysis with genuine emotion detection, FeelGPT delivers expert-level insights that lead to smarter, faster decisions. Whether you’re managing customer relationships, preventing fraud, or closing sales, FeelGPT ensures that you fully understand the conversations that matter most.
For the full list of currently available FeelGPT Advisors and to try them out, visit https://emlo.cloud/feel-gpt.
