Sales call centers are challenging environments, and managers face a range of significant pain points
that impact both operations and team well-being:
High pressure, constant rejection, and sales quotas drive turnover rates up to 45%, increasing costs and lowering service quality. With 87% of agents reporting high stress, reducing burnout and keeping top talent engaged is crucial.
High turnover and intense sales targets make service quality inconsistent. Managers need real-time feedback to keep service standards high and agents on track, ensuring consistently great customer experiences.
Balancing oversight, agent empowerment, and compliance is a challenge. Monitoring interactions, maintaining quality, and supporting compliance—all without micromanaging agents—remains a critical need.
Start by selecting the ‘Call Center Expert Analysis’ option in the FeelGPT tool.
Upload a recording of the agent-customer conversation that you want to analyze. FeelGPT will begin processing the recording to detect emotional cues and stress levels.
Once the recording is uploaded, FeelGPT will analyze the conversation and provide a report that will include clear indications of the points that need to be considered, along with actionable items to help improve agent performance and customer interactions. This includes data on stress levels, emotional shifts, and key moments where the agent might need support or intervention.
easy to understand Summary of
both the representative and client
Start exploring the dimensions of emotional intelligence with Emotion Logic.