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Fraud Detection and Claims Management
for the Insurance Industry

Advanced voice analysis and emotion data to deliver clear,
actionable insights that enhance decision-making.

Fraudulent Claims Detection

Fraud detection emotion insights during interviews help identify underlying truth, improving risk evaluation.

Improving Underwriting Accuracy

Analyzes voice to detect stress or deception, supporting faster, accurate claim assessments.

Enhancing Customer Retention

Emotional analysis during customer interactions predicts dissatisfaction, allowing for proactive support.

How AppTone Works

Initiates the process by choosing the right questionnaire, fill in the application details, including the applicant's case ID and mobile number.

get started

AppTone sends a tailored voice questionnaire directly to the applicant's phone via a popular messaging app. This allows applicants to record their answers in a familiar and stress-free environment.

Questionnaire Dispatch

The applicant records their answers to the questionnaire at their convenience, ensuring they are in a quiet, calm place for clear and accurate responses.

Response Recording

As soon as the responses are submitted, AppTone's advanced voice analysis technology immediately processes the recordings, assessing for risk indicators and signs of potential fraud.

Instant Analysis

AppTone accurately identified 52% of cases as truly high-risk, compared to legacy systems that flagged 100%. This reduced false alarms by 48%, allowing for better resource allocation and more focused attention on genuine threats.

AppTone discovered 35% of legacy-flagged cases were actually low-risk.

AppTone enabled justified payouts for 50.75% of cases originally suspected as high-risk by the legacy system, improving customer satisfaction.

AppTone’s refined analysis led to appropriate actions on 87.15% of all cases.

Dramatic Time Savings

AppTone completed all risk assessments within 2 minutes, compared to the legacy system’s investigation time of several days, drastically reducing processing delays.

ROI for Insurance Companies

Reduced
fraud costs

Faster claims
processing

Enhanced customer
satisfaction and
loyalty

Accurate risk
assessment for
better profitability

have any questions?

Start exploring the dimensions of emotional intelligence with Emotion Logic.

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Fraud Detection and Claims Management for the Insurance Industry